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Product Q&A

Product Q&A

ProducT Forum Details
Title FAQ
Posted by ADMIN|ADMIN (ip:)
  • Date 2013-11-06 00:00:40
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FREQUENTLY ASKED QUESTIONS



Q:How to order?



A: We highly recommend to read our HOW TO ORDER and SHOP GUIDELINES NOTES,

    

    Kindly visit at our official website => (www.epungirl.com) (www.facebook.com/byepungirl) (instagram.com/epungirl)

 



Q:How to pay my order?



 A: We accept payment thru


•   BPI : 2309 0621 51 (Jessica Datar)


•   BDO : 0069 8027 1465 (Jessica Datar)


•   China Bank : 10400  2001 640 (Jessica Datar)


•   Paypal


•   Cebuana Lhuilliere


•   Western Union


•   LBC.

 




Q:What does free size means?



A: Free size means one size. It fits to small and medium body frames.


    For stretchable and loose styles it may fit up to large frames.


 



Q:How long can I receive my order?



A: Usually, processing time is 1-2 days on your hand through JRS Express or LBC after your order is done.

 




Q:How can I receive my order?



A: EPUN GIRL aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all


    orders will be delivered within the stipulated time frame. It will be delivered to your place (2~3 Days) as long as it is under


    serviceable area of the courier, or you can pick up at the branch near you presenting at least 1 valid ID and


    tracking number we will provide you after shipping your order.


 



Q:Do you give discounts?



A: Prices are fixed.  Freebies are available for bulk orders or free shipping.


    But we will provide sale season for specific date. It will be informed to you through our official website,


    Facebook, Instagram and your E-mail.




 

Q: I do not know my size, what will I do?



A: I advise my clients to use tape measure. Product information/ measurement is provided in each item for its reference.


    It is measured in centimeter. Size difference is not more than 3cm. or Compare the size with our models.

 




Q:Do you offer meet ups?



A: Due to time restrains, we no longer do meet ups. But able to deliver as C.O.D within Metro Manila





Q: I’m from abroad, how can I order?



A: Please follow our basic order flow. As soon as we receive our parcel from the supplier,


    we will ship it out to you through Phil post.( Shipping fee will be provided upon confirmation of your order).

 




Q:How much is the shipping fee?



 Shipping rates in JRS Express or Xend


               LUZON------- VISAYAS------MINDANAO


 1.0---------Free------------Free-----------Free


 1.5---------Free------------Free-----------Free


 2.0---------Free------------Free-----------Free

 

 If you would prefer to ship with other local courier or the stated courier above does not cover your area,


 please do message me  before buying. I will try to accommodate you up to the extent of my capacity;


 this change in shipping method might alter shipping  charges posted. NO SHIPPING DURING HOLIDAY.

 




Q: Do you have store?



A: We are mainly online-based shop. We don’t have established store.

 




Q: I have another question and it’s not included here. What shall I do?



A: Please do message us via private  message/sms/viber/Kakao/E-mail

 

    Message/SMS/Viber/Kakao/Wechat : 0915-830-0026 (Globe) / Kakao ID : conclusion

 

    Facebook message : www.facebook.com/byepungirl


    E-mail / Yahoo messenger : epungirl@yahoo.com


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